Shipping Policy

1. Digital delivery only

MonitorFree is a software-as-a-service product delivered entirely online. We do not ship any physical goods, and nothing about your purchase involves postal delivery, couriers, or physical packaging.

2. When you get access

Access to a paid plan (or an add-on purchase, such as additional server capacity) is granted automatically as soon as your payment is confirmed by our payment processor, Razorpay. There is no manual processing step and no waiting period — once your subscription payment succeeds, your account is upgraded and the new plan's limits and features are available immediately in your dashboard.

3. What "delivery" means for MonitorFree

In practical terms, "delivery" of the Service consists of:

• Immediate activation of your plan's server limit, features, and metrics history window in your dashboard;
• Continued access to the MonitorFree web dashboard from any browser;
• The ability to install our lightweight monitoring agent (Linux or Windows) on any server you choose to add, at any time — installation is self-serve and on-demand, not something we ship to you.

4. Delivery issues

If you've completed payment but don't see your plan reflected in your dashboard within a few minutes, this is usually a temporary delay in payment confirmation rather than a lost order — no physical shipment can be lost or delayed, since none occurs. If your plan still hasn't updated, contact us through the support ticket system at app.monitorfree.com/support and we'll sort it out.